Got Questions?
Frequently Asked Questions
Services
We don’t just clean — we care for your space. Explore our full range of residential, commercial, and property services designed to make cleaning simple, reliable, and stress-free.
We provide a full range of cleaning and property services:
– Residential Cleaning – Regular, deep, move-in/move-out, end of lease, kitchen-only, interior windows.
– Commercial Cleaning – Offices, strata properties, childcare centres, aged care, fitness centres.
– Carpet & Upholstery Cleaning – Steam cleaning for homes and businesses.
– Lawn Mowing & Garden Maintenance – Residential and commercial.
– Specialised Add-ons – e.g., ovens, fridges, inside cabinets, ground-floor exterior window
Yes. Weekly, fortnightly, or monthly. Recurring customers receive priority and access to promotions.
Please declutter surfaces/floors, secure pets, identify fragile items, ensure water/power access, and arrange parking. If inside-cleaning is booked (e.g., fridge, cabinets, wardrobes), ensure these are emptied.
Booking, Pricing & Payment
Book online, or call us directly. Choose your service, preferred date/time, and any add-ons. You’ll receive booking confirmation.
– Residential jobs: based on property size, service type, and frequency.
– Commercial jobs: quoted individually.
We keep a card on file. A pre-authorisation hold is placed ~48 hours before service. The final charge is processed after completion. Please do not pay cleaners directly.
Major debit/credit cards and secure online payments.
Access, Parking & Pets
No. If safe, secure access is provided (lockbox, concierge, or key handover), you don’t need to be present. Please secure valuables and pets.
Yes. Suitable parking is required. If parking isn’t arranged, services may be rescheduled or incur additional parking costs.
We’re pet-friendly! Please ensure pets are safely secured during service for their comfort and our team’s safety.
Cancellations & Rescheduling
– 24+ hours notice – No fee. If you have a Monday booking, you must cancel by Friday 2:00 PM to avoid charges.
– Less than 24 hours – Cancellation/reschedule fee applies.
– No-show/locked premises – callout fee of $150 or 50% of service fee whichever is higher may apply.
Yes. Rescheduling is free if done at least 24 hours before booking. If you have a Monday booking, you must reschedule by Friday 2:00 PM to avoid charges.
Reducing scope within the notice window may be treated as a partial cancellation and charged accordingly.
Service Guarantee
We offer a Service Satisfaction Guarantee:
– Report issues within 24 hours (72 hours for end-of-lease cleans).
– We’ll re-clean affected areas at no charge.
– If re-cleaning isn’t feasible, we may issue credit or partial refund.
Insurance, Safety & Security
Yes. We carry full Public Liability Insurance, and all contractors must maintain valid coverage.
Report in writing, with photographs, within 24 hours. A short claim form must be submitted within 14 days. Our team will assess and resolve under our insurance coverage.
Contractors & Quality Standards
All services are delivered by verified, insured, and trained contractors.
– Contractors use standardised Clean Stamp checklists.
– Training in customer conduct, punctuality, and service excellence.
– Periodic quality checks and customer feedback reviews.
Yes. All contractors bring professional tools and approved cleaning products.
Yes. Excluded services include:
– Work above 2.0m without approved equipment
– Biohazards, heavy mould, asbestos, pest infestations
– Hazardous chemicals
– Roof, ledge, or façade cleaning
– Moving heavy furniture
– Fragile items (e.g., chandeliers, antiques)
Carpet & Windows
No. Spot/stain removal is only included with our Carpet Deep Cleaning service.
– Interior windows at reachable heights
– Exterior windows at ground-floor height
– Frames, sills, and standard tracks (unless heavily soiled)
Not as part of our standard service. WHS restricts cleaning above ~2.0m without specialist equipment. Ask us for a specialist quote.
We may use a small 2-step platform. No ladders or scaffolding are used in standard services.
– Interior cleaning goes ahead as planned.
– Exterior windows will be rescheduled at no cost if weather makes work unsafe/ineffective.
Extras
Yes! Our online gift cards are perfect for any occasion. Purchase securely, choose delivery date, and we’ll send them to your recipient.
We aim for punctuality. However, we allow a 1-hour arrival window due to traffic or weather. If delayed, we’ll contact you as soon as possible.
Simple. Fast. Hassle-Free.
Your Sparkling Space Is Just 3 Steps Away
We’ve made booking easy—no calls, no waiting. Just follow three quick steps and let us handle the rest.
Step 1
Choose Your Service
Select from residential, commercial, carpet cleaning, or lawn care. Add extras like fridge, pantry, or window cleaning.
Step 2
Pick Date & Time
Use our 24/7 online booking system to schedule when it suits you—even weekends.
Step 3
Sit Back & Relax
Our insured, police-checked cleaners arrive on time, follow your instructions, and leave your space spotless.