Effective Date: [INSERT DATE]
Company: Clean Stamp Cleaning Services Pty Ltd
ABN: 83 689 983 373
1. Purpose of this Policy
This Privacy Policy explains how Clean Stamp Cleaning Services Pty Ltd (“Clean Stamp”, “we”, “us”, or “our”) collects, uses, stores, and discloses personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We are committed to protecting the privacy of our customers, contractors, and business partners, and ensuring transparency in how personal information is handled.
2. What Information We Collect
We may collect the following types of personal information:
- Customer information: name, address, email, phone number, booking details, payment information.
- Contractor information: name, ABN, police checks, insurance documents, tax details, emergency contacts.
- Service information: property access details, service preferences, feedback, and complaints.
- Digital information: IP address, browser type, cookies, usage data when using our website or booking platform.
We do not intentionally collect sensitive information unless required for workplace safety or insurance compliance.
3. How We Collect Information
We collect personal information through:
- Online booking forms, customer portals, or enquiries
- Contractor onboarding forms and compliance documents
- Phone calls, emails, and SMS communications
- Cookies and analytics tools when you use our website
4. Why We Collect Information
We use personal information to:
- Provide cleaning, mowing, and related services
- Confirm and manage bookings, cancellations, and payments
- Communicate with customers and contractors about services
- Ensure workplace health, safety, and insurance compliance
- Improve our website, marketing, and service delivery
- Comply with Australian laws and regulations
5. Cookies, Tracking & Website Data
We use cookies, pixels, and similar technologies (including Google Analytics, Google Ads remarketing tags, and Meta/Facebook Pixel) to collect information about your online activity. This allows us to improve our website, measure advertising effectiveness, and deliver targeted ads. You can disable cookies in your browser, but this may limit functionality.
Our website may collect general and personal information, including pages accessed, information downloaded, and server addresses. This information is used for statistical and analytical purposes to improve the quality, security, and convenience of our website and online booking system.
6. Disclosure to Third Parties
We do not rent, trade, or share personal information with third parties except to provide services you have requested, with your permission, or under the following circumstances:
- We may share information with employees, contractors, and subcontractors for service delivery.
- We use third-party service providers for payment processing, email communication, booking systems, cloud hosting, and other services. These providers have access to your personal data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- We may disclose information to insurers, auditors, or legal advisors where required.
- We may disclose information to comply with legal obligations, enforce our terms, or to protect the rights, safety, and property of our clients, contractors, and the public.
7. Overseas Disclosure
Some third-party providers we use (e.g., cloud hosting, booking software) may store or process information outside Australia. We take reasonable steps to ensure that these providers comply with the APPs.
8. Storage, Confidentiality & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- Data is stored in secure systems with restricted access.
- Contractor and customer records are password-protected.
We follow industry standards to protect your personal information during transmission and storage. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Customers and contractors should also take precautions to protect their own information, including using secure passwords and access methods.
9. Direct Marketing & Behavioural Remarketing
We may use your personal information to contact you by email, SMS, phone, or social media about promotions, discounts, and service updates. This may include email newsletters, Google Ads campaigns, Meta/Facebook ads, and Instagram marketing. You may opt out of these communications at any time by following the unsubscribe instructions in our emails, replying STOP to SMS, or adjusting your ad preferences in relevant platforms.
10. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out-of-date.
Requests can be made in writing to our Privacy Officer (see Section 11).
11. Complaints
If you believe we have breached your privacy rights under the Privacy Act 1988 or the APPs, you can lodge a complaint in writing to our Privacy Officer.
We will investigate and respond within a reasonable time. If you are not satisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
12. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. The latest version will always be available on our website at www.cleanstamp.com.au.
13. Contact Us
Privacy Officer
Clean Stamp Cleaning Services Pty Ltd
Email: admin@cleanstamp.com.au
Phone: [Insert phone number]